Privacy Policy

1. Introduction

Welcome to Coaches App. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our tennis coaching management application.

Data Controller

2. Data We Collect

Personal Data

When you use Coaches App, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Account credentials and authentication data
• Customer/student information you enter (names, contact details, lesson history)
• Payment and invoice information
• Coach profiles and scheduling data

Usage Data

We automatically collect certain information when you use our app:

• Device information (device type, operating system)
• App usage patterns and feature interactions
• Error logs and performance data
• IP address and general location data

Cookies and Local Storage

Our web portal uses local storage to save your language preferences and session information. This data remains on your device and is not transmitted to our servers.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To provide and maintain the Coaches App service
• To manage your account and subscription
• To sync your data across devices via cloud services
• To generate invoices and process payments
• To send important service notifications
• To improve our app and develop new features
• To provide customer support
• To comply with legal obligations

4. Legal Basis (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

• Contract Performance (Art. 6(1)(b) GDPR): Processing necessary to provide our services to you
• Legitimate Interests (Art. 6(1)(f) GDPR): For app improvement, security, and fraud prevention
• Consent (Art. 6(1)(a) GDPR): For optional features and marketing communications
• Legal Obligation (Art. 6(1)(c) GDPR): To comply with applicable laws and regulations

5. Data Sharing and Third Parties

We may share your data with the following third-party service providers:

Google Firebase

We use Google Firebase for authentication, database storage, and cloud hosting. Firebase processes data in accordance with Google's privacy policies and maintains appropriate security measures. Data may be stored on servers in the EU and/or United States.

Apple Services

For iOS/macOS users, we integrate with Apple services including iCloud for data synchronization and the App Store for subscription management. Apple processes this data according to their privacy policy.

We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at support@coachesapp.io. We will respond to your request within 30 days.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

• Account Data: Retained while your account is active and up to 30 days after deletion request
• Invoice Data: Retained for 10 years to comply with tax regulations
• Usage Data: Anonymized or deleted after 24 months
• Support Communications: Retained for 3 years for quality assurance

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls limiting data access to authorized personnel
• Firebase Security Rules to protect database access

9. Children's Privacy

Coaches App is designed for use by tennis coaches and academies. While coaches may store information about minor students, this information is managed by the coach/academy as the data controller. We do not knowingly collect personal data directly from children under 16 without parental consent.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

You also have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.